Tour Safety and Liability

EBT adventures carry a certain amount of risk since we are trekking into the mountains in developing countries. There is a chance of you being injured or even killed on an expedition. EBT trips are not holidays per se. EBT tours are adventure trips and by their very nature there are risks involved.


Interested parties cannot come on an EBT tour unless they buy travel insurance.


All tour participants will need to provide EBT with a photocopy or other proof of travel insurance before coming on a tour.  Tour participants will also need to sign a waiver releasing the guides, Epic Backpacker Tours and our partners of any liability.

EBT cares deeply about the well being of all of our tour participants. We do everything in our power to provide a safe and secure adventure tour environment. By coming on an EBT tour, tour participants absolve EBT and its affiliate partners of all liability relating to injury or damages.


Medical, Visas, and Passports

Medical vaccinations, passports, visas, flights etc. are entirely your responsibility and must be arranged prior to departure. EBT takes no responsibility for cancellation of your trip in the event that you are not allowed to fly, or able to continue the tour due to ill preparation.


The tour participant must ensure that his/her passport is valid for at least six months beyond the date of the start of the tour. Failure to do so will result in visa denial and subsequent forfeiture of deposit and balance amount.


If you are unable to travel due to not obtaining the appropriate visa and/or passport we reserve the right to retain the cost of your trip (see "Visa Denial" section below).


You must ensure you are medically fit to travel and participate in the tour. We accept no responsibility for any losses you incur or any element of the tour that you are unable to participate in, on account of your health or fitness.


It is your responsibility to ensure that you research your intended destination(s) and activity/(ies) to determine whether you are able to participate and that you are at the required fitness level to undertake the tour. EBT reserves the right at any time to require a participant  to produce a doctor’s certificate certifying that they are fit to participate/ continue participating in the tour.



Refund Policy

DepositOnce paid, the deposit is non-refundable (except in case of tour cancelation, see "Tour Cancellation" section below) as it secures your spot and prevents other people from booking the tour once the tour has reached capacity.


Full balance refund with more than 120 days to start of the tour:

-If you pay the full amount at the time of booking, the deposit amount is non refundable, but the remaining balance is refundable should you cancel within more than 120 days of the start of the tour.


Partial balance refund with more than 90 days to start of tour:  

-If you cancel after paying the balance, 50% is refundable if cancelled within 90 days of the start of the tour.


Loss of Full Balance 

-If cancellation occurs less than 90 days from the start of the tour, no amount will be refunded. 


Visa Denial

-Some of the destinations EBT travels to require obtaining visas in advance. 

If you are denied a visa after taking all of the correct steps required to apply and are unable to come on the trip solely because of a denied visa, you will be refunded the full balance amount (no tour participant has ever been denied a tourist visa as of now). Proof of visa denial and correct application is required to receive balance refund. 



Example of a Visa Denial NOT Entitled to a Refund

Please note that you may be asked to travel to the Pakistani consulate in your home country as part of your visa application. We strongly recommend that you are available in your country during the visa application process. If you are unable to do this, and choose to apply for your visa without being in the country, you do so at your own risk. We will not refund the cost of the trip if you are unable to go to the embassy to sort out your visa.


If you are denied a tourist visa because you did not submit all necessary documents in a timely manner, you are NOT entitled to a refund. We are however reasonable people and if you are denied your visa for reasons beyond your control after taking all of the correct application steps, and provide proof that your visa was rejected, we will refund you. 


Important: Remember it is your responsibility to apply for your visa in a timely manner in order to give yourself enough time to submit extra documents should they be requested by the given state consulate. If an individual does not submit all of the correct documents issued by EBT and follow all of the correct application steps whilst submitting the visa application in a timely manner to the correct authority, the individual is not entitled to a refund. If an individual attempts to apply for a visa using documents not issued by EBT and our partners, the individual will automatically forfeit their refund should a visa denial occur. If an an individual has applied for a visa BEFORE joining an EBT tour and is denied due to issues within or beyond their control, the refund will also be forfeited. 


Refunds will not be issued if EBT determines a visa denial to be the fault of the individual rather than a circumstantial denial beyond the individual's control.


Paying the Balance

Payments are due approximately 3-4 months before the tour begins, we will let you know when the payment is due via email, payment options will also be provided. Please ensure that you pay the tour balance in a timely manner. 


For our Pakistan tour(s), you will be asked to pay the full balance around the same time EBT issues your Letter of Invitation. 


Tour Cancellation by EBT

EBT reserves the right to cancel any tour in extraordinary circumstances, forced by virtue of unforeseen circumstances such as civil or political unrest, natural disaster, other matters it could not foresee or prevent.


This may also apply to tours where minimum numbers have not been reached, in the case of insufficient participant numbers a refund (including deposit) or tour transfer shall be offered. 



Tour and Itinerary Adjustments

It is unlikely that the EBT will have to make any changes to our published itineraries, however arrangements are made several months in advance. Occasionally changes may need to occur without prior notice for reasons over which we have no control.

EBT reserves the right to make changes without prior notice at any time, both before and during the tour. It is agreed that a published itinerary constitutes only an indication of what the tour is planned to accomplish and is not to constitute a contractual obligation on the part of EBT.


Participants agree that the nature of the tours offered by the EBT requires a degree of flexibility and that the contents and timings of the tour (including the arrival time at the tour’s destination, changes in route or method of transport) may be materially and consequently affected as a result of ‘force majeure’, weather, local political conditions, man made or natural disasters (including landslides, quakes and severe flooding), strikes, entry or border difficulties, mechanical breakdowns, flight cancellations, sickness, or other unforeseen circumstances


You agree to accept this flexibility and to accept that we cannot be held responsible for delays and alterations in the schedule, or for expenses incurred as result of any delay or alterations arising from any such circumstances over which we have no control.



Acceptance of Risk

Participants acknowledge that there is a significant element of personal risk in participating in the tour, and accepts and consents to the personal risks inherent in the implementation of an EBT tour itinerary. Participants must accept the limitations of EBT liability set out herein as being reasonable.

 

T​our Leaders

EBT will appoint the tour leader(S) in advance of each tour and the identity of each tour leader shall be communicated to participants in pre departure information. Upon the first meeting and at the commencement of the tour, and that by continuing on the tour, EBT and the tour leader(S) shall be free to assume that the participant is fully aware of the tour leader(S) identity and shall accept all appropriate instructions given and requests made by them.


Participants agree to accept the decisions of the tour leader(S), who shall have absolute discretion and authority to securely implement EBT obligations to fulfil any given itinerary and achieve best possible tour outcomes.


If your physical condition or behavior is such as to affect the well-being of yourself or other members of the group, and/or if you are being obstinate or in any way disruptive, combative, or violent and/or affecting or potentially affecting another participants enjoyment/safety of the tour, it is up to tour leader’s sole and absolute opinion to decide to remove you from the tour without any right to refund.


If you choose to leave the tour at any point you will be required to provide your decision to the tour leader in writing, you will not be permitted to rejoin the tour at a later date.

 

Complaints

We will always endeavor to resolve a complaint as it arises. In order to do this we need to be made aware of the complaint. Participants agree to the following procedure, at the earliest opportunity any perceived failure in the performance, or improper performance of the implementation of the itinerary, whether by EBT or its partner's, is to be respectfully communicated to the tour guide in a timely manner.


The tour guide and participant will make prompt efforts to resolve the complaint. In the event that the complaint remains unresolved then the participant agree and is welcomed to set out their complaint in writing to the EBT within 7 days of completion of the tour.